Professional Experience
I have over 6 years of experience designing and developing effective learning solutions for multiple industries, including agriculture, manufacturing, financial services and technology, leading the development of programs focused on sales enablement, technical enablement, and leadership development.
NICE
Instructional Designer 2024-Current
- Managed the development and integration of the LiveVox training programs into the NICE ecosystem, including 100+ courses supporting employees and customers
- Conducted needs analysis identifying learning objectives aligned with business needs in collaboration with leaders and teams
- Led an LMS Migration Project, successfully unifying NICE's and LiveVox training content.
- Coached instructional designers on best practices around development, centered on ILT/VILT and eLearning programs
LiveVox
Instructional Designer & LMS Administrator 2021-2024
- Introduced blended learning certification programs for partners, successfully certifying 10+ partners over the first 3 months of the program
- Launched LiveVox's client-facing eLearning program, reducing client onboarding times by 20% and achieving a Net Promoter Score of 83
- Implemented a comprehensive sales onboarding program, increasing ramp-up speed of sales representatives by 34%
- Led LMS vendor evaluation project, positively impacting the experience of learners while reducing overall LMS costs by 35%
Lincoln Financial Group
Training Consultant 2019-2021
- Designed enterprise-wide blended training programs, impacting over 1,000 employees
- Revamped design standards of learning materials, utilizing Adult Learning Methodology, adopting the Show-Teach-Do model
- Developed engaging learning materials, using different modalities, including: e-Learning, Technical Documentation and Training Videos
- Evaluated program success, implementing recommendations to enhance effectiveness
Valmont Industries
Instructional Designer & LMS Administrator 2018-2019
- Spearheaded the development and facilitation of a global Consultative Selling Skills program
- Developed e-Learning courses for the Irrigation division using Articulate Storyline and Rise, aligned with Adult Learning Theory
- Led professional development efforts in Agile Project Management to support organizational Agile adoption
- Developed technical software training for our international dealership network