Empowering Leadership
Mastering Feedback Conversations
This concept project is an asynchronous learning experience designed and developed to help People Managers conduct effective negative feedback conversations.
- Audience: People Managers
- Responsibilities: Instructional Design, eLearning Development, Audiovisual Design
- Tools Used: Articulate Storyline 360 (eLearning), Synthesia (Video), ElevenLabs (Audio), Miro (Action Map), Google Docs (Storyboard)
Overview
In this course, you step into the shoes of a Manager at ABC Solutions, a dynamic technology company. You are facing the delicate task of addressing performance issues with Alex, a team member whose recent work has not been up to par. This shift in performance has not only affected project timelines but has also raised concerns about Alex’s well-being and engagement.
Your challenge is to navigate this sensitive conversation with empathy and tact, aiming to understand the root causes of Alex’s underperformance, provide constructive feedback, and collaboratively develop a plan to support their return to peak performance.
Process
I designed and developed this project with the following steps:
- Creating the Action Map
- Writing the Text-based Storyboard
- Developing the Interactive Prototype
- Finalizing and Publishing the Project
Action Map
The Action Map serves as a blueprint for what the learner experience should look like and helps us identify the learning objectives. This Action Map displays some of the actions managers will need to take to ensure they have effective performance improvement conversations with employees.
These actions also serve as the key questions that are covered during the branching scenario set within the course.
Storyboard
After the Action Map was created, I started working on outlining the learning experience from beginning to end using a text-based storyboard. This storyboard details all the content included within the course slides, as well as any interactivity instructions to be used during development.
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Interactive Prototype
The Interactive Prototype acts as the first opportunity we have to see how this course will look and function. It is built using the direction of the storyboard, but changes can be made in the development process. The prototype is not a fully completed e-Learning course, but it does provide us with the look and feel the final product will have.
One of the most interesting elements of this prototype is the feedback report included at the end of each scenario in this course. The report lets the learner know how well they did through the scenario and provides feedback on each of the key decisions they made during the interaction.
